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SIT20316 Certificate II in Hospitality

Launch your career in hospitality

Learn the basics of working in hospitality including industry info and workplace practices.

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.


Core Units

  • BSBWOR203 Work effectively with others

  • SITHIND002 Source and use information on the hospitality industry

  • SITHIND003 Use hospitality skills effectively

  • SITXCCS003 Interact with customers

  • SITXCOM002 Show social and cultural sensitivity

  • SITXWHS001 Participate in safe work practices.

Elective Units

  • SITXFSA001 Use hygienic practices for food safety

  • SITHFAB002 Provide responsible service of alcohol

  • SITHFAB005 Prepare and serve espresso coffee

  • SITHACS001 Clean premises and equipment

  • HLTAID003 Provide first aid.

**To complete this qualification you will need to complete 12 units. Electives may vary depending on job role or local industry requirements.

Entry Requirements

There are no pre-requisites for entry to this qualification, however Far North Training & Consultancy has the following selection criteria for this course:

  • The participant will be required before enrolling to complete a Language Literacy and Numeracy assessment to determine what level of support the participant may need to assist them through their study program.


  • Face-to-face in a small group training environment located in Mossman.

  • For participants under contract with the Australian Apprenticeship Centre and an Employer, delivery of training will be in the workplace.

  • This course requires students to undertake 12 service periods in a Hospitality environment as part of their course, therefore transport to the work placement is required.  Students will also need suitable attire, white polo shirt, black shorts and enclosed black shoes.

Awards Issued

Students who successfully complete this nationally recognised training will be awarded the Qualification:

  • SIT20316 Certificate II in Hospitality.


Program duration for a full time student is an average of 12 months. Some students may complete the course in a shorter time frame.


The program can be delivered at Far North Training & Consultancy at 11 Johnston Rd, Mossman, or on-site at each individual employer’s venue in Far North Queensland.



Click the following links for further information on apprenticeships or for VETiS

Get in touch

If you have any questions regarding any of the courses on offer, please do not hesitate to contact us.

Call us on 07 4098 1228 or get in touch today to see if you are eligible.

Please note

Far North Training & Consultancy cannot promise that:

  • You will successfully complete a course

  • You will obtain employment in a certain industry as a result of undertaking one of our courses.