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SIT20116 Certificate II in Tourism

Get started in tourism

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.

Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.

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Core Units

SITTIND001 Source and use information on the tourism and travel industry

SITXCCS003 Interact with customers

SITXCOM002 Show social and cultural sensitivity

SITXWHS001 Participate in safe work practices.

Elective Units

SITXCCS001 Provide customer information and assistance

SITXCCS002 Provide visitor information

BSBWOR203 Work effectively with others

SITXCOM001 Source and present information

SITXCOM003 Provide a briefing or scripted commentary

SITTTSL002 Access and interpret product information

SITXFIN001 Process financial transactions.

Entry Requirements

There are no pre-requisites for entry to this qualification, however Far North Training & Consultancy has the following selection criteria for this course. The participant will be required before enrolling to complete a Language Literacy and Numeracy Assessment to determine what level of support the participant may need to assist them through their study program.

Click the following links for further information on apprenticeships or for VETiS.


Program delivery can be face to face in a small group training environment located in Mossman. For participants under contract with the Australian Apprenticeship Centre and an Employer, delivery of training will be in the workplace.

Pathways Information

These units provide credit towards a range of qualifications in the CHC Community Services Training Package, including the CHC33015 Certificate III in Individual Support.

Award Issued

Students who successfully complete this nationally recognised training will be awarded the Qualification:

  • SIT20116 — Certificate II in Tourism.

Recommended Requirements

This course requires students to undertake several service periods in a tourism environment as part of their course, therefore transport to the work placement is required.  Students will also need suitable attire, white polo shirt, black shorts and enclosed black shoes.


Program duration for a full time student is an average of 6–12 months. Some students may complete the course in a shorter time frame.


The program can be delivered at Far North Training & Consultancy at 11 Johnston Rd, Mossman, or on-site at each individual employer’s venue in Far North Queensland.



Get in touch

If you have any questions regarding any of the courses on offer, please do not hesitate to contact us.

Call us on 07 4098 1228 or get in touch today to see if you are eligible.

Please note

Far North Training & Consultancy cannot promise that:

  • You will successfully complete a course

  • You will obtain employment in a certain industry as a result of undertaking one of our courses.